The Three Tensions ePUB
by Dominic Dodd
Decent ideas, such as classical management thought (a business should focus on customers and their satisfaction rather than products/services), but I thought the book tried to push too hard on the idea that it is more a dilemma on how a business should perform against constraints (short-term versus long-term, etc).
Worth noting the passage on how businesses can be success by either diversifying or being narrow in its focus as well as how some businesses can be structured vertically (more for financial benefits to be a low cost producer) or horizontally (trying to offer a complete solution across many business units of the company). Book briefly touches on the idea featured elsewhere that instead of doing various mergers for "synergy" purposes, sometimes a strategic partnership is better to reap the rewards and a much cheaper exit if the benefits proved to be wishful thinking.
Perhaps on the stereotype of being results-driven, also nicely said that top management should be telling managers how they want results, rather than "what" (some specific number) results they want that is subject to much chicanery.
I found it quite ironic that BP is cited as one of the visionary companies that has a model to be followed between being more consistent on capital spending (not a bad idea, mind you) throughout boom and bust cycles and other ideas on running the business. (Book was written in 2007, but even mid-decade there was a rather nasty Texas refinery explosion in 2005 that dominated airwaves and affected the price of oil and, starting in 2006 and ending in 2008, according to Wikipedia. So costly — both financially/environmentally and in reputation — safety violations seemed to be quite the norm heading into the Gulf disaster.)
Again, it is a refreshing idea of trying to think of ways to achieve objectives (in substantive form) that are normally considered mutually exclusive.
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Download ePUB The Three Tensions